With our base being only a 20 minute drive from the (former ICI) Wilton International Site (between Middlesbrough and Redcar on Teesside), our location on the North Yorkshire and Durham border means that we can respond rapidly to a requirement for a telephone engineer at the Wilton International site.
Our relationship with the Wilton Complex, both manufacturing site and office Wilton Centre goes back over twelve years. We currently hold all the necessary site security accreditations for access. We’re also well-acquainted with the exacting safety regimes, having conducted major work there over the years, and can produce risk assessment and method statement documents to the highest standard.
Plus, we currently offer a managed voice service to Intertek , a worldwide research and analysis group with offices in The Wilton Centre. All cabling, software moves and changes, and hardware faults are covered by Telecom Green Ltd, eliminating the need for precious internal resource to be dedicated to this by Intertek. A four-hour response time to faults on their Nortel Meridian Option 11 PABX is provided through our relationship with a national maintainer.
We were recently contacted by Cofely Fabricom GDF Suez , another major multinational with an office on the Wilton site. Their phone system had developed a major fault, and they did not have a maintenance contract for support. The IT manager, who normally accessed the system remotely, could not do so because of the fault, and was 100 miles away. And they were losing calls from customers. Oh dear…
We were able to attend site within three hours of their call, diagnose they physical connection issues, identify a major environment fault (which may have caused the failure), and refer the IT manager to a contact of ours with vast experience of the system who could suggest some remedies.
They managed to work with the IT manager on site and bring the system back to full health. We love this work.
And we didn’t try and sell the customer a new phone system. That’s not our main aim. We’re an engineering-led company that likes the challenge of sorting out problems. And if we don’t know how to, we probably have a relationship with someone who can. If we can help you, please be in touch