The “Cut Internal Phone Line” Problem

The “Cut Internal Phone Line” Problem

  In recent blogs, I've addressed frequently asked questions relating to home phone lines. Here's the next one – the “cut internal phone line” I've included the cable on the outside of your property, too. This tends to induce more of a panic among users than a...

In Search of an Avaya IP Office Telephone Engineer 

In Search of an Avaya IP Office Telephone Engineer 

We've been asked to provide an Avaya IP Office Telephone Engineer recently. We love sorting out problems  with “orphan” systems. Usually, these lack a maintenance contract or even a casual relationship with an engineer. We've blogged about this, including a case...

Phone System Engineers and Neglected Phone Systems

Phone System Engineers and Neglected Phone Systems

Frequently, in our work as phone system engineers, we're called out to try and sort out a fault on a business system by a desperate customer. An Awkward Conversation Us:- “So, don't you have a maintenance contract for this system” Them:- “Well, we used to...” Us:-...

Removing Legacy PBX

Removing Legacy PBX

We're soon to enter our twentieth year of removing legacy PBX of all sizes. We are mainly engineers these days, putting things in, rather than taking them out, and fixing faults. However, we love going “back to our roots” in removing large systems from tight spaces,...

Moving Your Master Socket and Getting A Bill

Moving Your Master Socket and Getting A Bill

Moving your master socket and getting a bill. Sadly, it's quite easy. Moving your master socket is easy. Your service arrives via two wires, and all you have to do cut, extend and re-joint your cable. Well, in theory, that is... The Official Line However, first of all...

The Secret Life of BT Dropwire Telephone Cable

The Secret Life of BT Dropwire Telephone Cable

BT dropwire telephone cable – we shouldn't really be talking about it, as it runs from the master socket onto the BT (more correctly Openreach) network. Of course, no-one ever gets involved with that side of the network, do they...? This blog, therefore, should be...